The difference between Telkom Call Center via phone and social media
As one of the companies included in the enterprise category (BUMN), telkom call centers must be provided by the company;it is not for no reason that a large company like Telkom has an obligation to provide telecommunications and digital communications.This is because there are so many consumers who use Telkom services in Indonesia.
And if consumers experience problems or problems when using a product from Telkom, then the first step taken by consumers is to contact call center services. So indirectly, this call center service serves as an information center on the turmoil experienced by telecommunications companies.
In addition, consumers have the right to file complaints about services that do not comply with the procedure. Then, consumers can also submit criticism and advice through call center services to be used as evaluation materials by the Telgom company.
Why should all companies provide Call Center services?
Citing government regulations, every large company with a sufficiently large consumer base must certainly provide call center services. The goal is to facilitate management if consumers experience problems using the company’s services.
One of the large companies that providecall center services is Telkom. Each company has its own policy of providing integrated information centers. Services have the main function of explaining consumers to solve problems that are being experienced.
In addition, Telkom’s call center is also required to monitor all complaintreports submitted by consumers; and should not be forgotten, the function of this call center must record all information, criticism, and recommendations used as reference or evaluation information for the company.
Company risk shall not provide Call Center services
There are a lot of risks that must be taken by some companies that don’t provide services in call centres. If this remains unresolved, there will be a long-term risk and a lot of death. So, here are some of the risks of the absence of call center services provided by some companies. Among them are the following:
- Get a rebuke from the government
The first risk, of course, has been strongly criticized by the government. This is because the company needs to provide a central call service so that consumers can submit complaints directly via phone or electronic ally via social media.
- Lack of trust in the eyes of consumers
A lack of trust in the eyes of consumers is a second risk for companies that do not provide call center services. This is because this call center service makes it easier for consumers to file complaints about the company’s services. Such as telkom telephone centres , which are always contacted by consumers to find information about the product.
- Hard to evaluate the company
And the final risk is that the evaluation of the company has been difficult. This is because the company does not have information on consumer complaints. As a result, to improve the quality and performance of the company, importation, criticism, and recommendations from consumers are necessary.
Telkom Call Center becomes one of the Interactive and Digital Mail-Based telephone services
In general, these large companies in Indonesia provide contacted telephone services. Typically, this interactive service is a domestic call center or a call coming from within the state. This is because customers from Telkom are only available in Indonesia. As a result, all call center calls are at home.
In addition to interactive calls, Telkom’s call center management has already “evolved” and is available in digital formats. So anyone can easily file complaints, criticisms, and advice to PT.
Telkom through a call center on social media. Now, a call centre from Telkom can be accessed through digital media. So millennials can transmit all issues related to the product through digital media such as Twitter, Instagram, or Facebook.
The process is widely regarded as accessible to consumers. This is because consumers from Telkom are not just adults. But millennials who use social media are always active.
With telkom call centres on social media, it is hoped to be able to quickly and certainly solve the problems or obstacles consumers experience.In order to trust and the level of consumer satisfaction with products from Telkom is higher.
The difference between Telkom Call Centers Via Interactive Phone and on social media
Both types of telecommunications centers provided by PT. Telkom are very different in terms of handling them. Even if it’s different, you still get the convenience of contacting call center services from Telkom.
The first difference is that the call center via this interactive telephone connection is credited by the operator. Therefore, you have to provide enough credit to contact call center services through a contact phone connection. Meanwhile, this call center via social media only uses online data quotas. So it is cheaper in terms of cost.
The second difference is that the service of the call center via this interactive phone connection will be responding quickly. In fact, for some cases it can be solved by a data center provider from PT. Telkom. So, you don’t have to come to the nearest branch office to overcome the obstacles you have experienced.
Meanwhile, telkom-alerted social media call centres must take time to respond to every request, question, or complaint that comes through the feature of a direct message. As a result, the process of resolving the problems reported through Telkom’s call centre via social media was slightly slower compared to the telephone lines involved.
The third difference is that managing a call center using this interactive phone connection is sometimes difficult to connect. This is due to a large number of calls coming in. So, the authorities cannot connect to the phone lines you are making. For that, you are advised to contact the call centre regularly.
Meanwhile, the messages you convey through this telecommunications center can be received by the authorities. Quickly, the authorities will respond to all the messages involved in the telkom product filing quickly. If you need a special arrangement, then you will receive a complaint number so that the complaint can be handled by the parties involved.
How to contact Telkom Call Center Via Interactive Phone and Social Media
Indeed, anyone can contact the PT call centre. Telkom, especially consumers who have suffered from product problems. The method of contacting him was also very simple. For those of you who want to contact the call center via a telephone connection, then please use a smartphone or land line.
After that, press the number from Telkom immediately at number 147. Then, there will be a customer service that directs you to submit a complaint, a criticism, or a suggestion. Typically, conversations between call centers and consumers are recorded to improve the quality of the companies involved.
If you send a complaint through Telkom’s call center via social media, then you only need to send a message through the message highlights directly on the TelkomIndonesia (Twitter), TelkomIndonesia (Instagram), and Telkom Care (Facebook).
Make sure the call center account you contact has a blue check mark. This is because a verified and managed telephone account by a call center operator has a blue check mark.
Pt. Telkom is one of the state companies. That said, the company is managed by the state. So tidak suspects that this state company provides call center services to serve complaints, complaints, criticisms, and advice from consumers.Now, Telkom provides a digital complaint service.Therefore, Telkom’s call center can be easily contacted and activated for a full 24 hours.