How to lodge a complaint with KFC call centre regarding criticism suggestions
If you have any issues, criticisms, or suggestions, the best way is to complain to the KFC call center. Especially though this food restaurant from the United States is very experienced, we know that it is not accurate. Sometimes customers will find that the service or food is not suitable.
Of course, not all outlets have similar problems, but only a few stands. It occurs due to an opening or misunderstanding between users and waiters. Therefore, it should be well-complained, especially since this restaurant is well-known and can receive criticism and suggestions.
Know the origin of KFC briefly
Kentucky Fried Chicken has a long history so the experience in providing various food products doesn’t make us have to complain to the KFC call center. Especially if we compare it with fellow restaurants or fast food franchises, most of them are still number one in Indonesia.
This fast food originated in the city of Kentucky, as the name suggests, where it was first invented and founded by Colonel Harland Sanders. The story is already very popular because he was a fringe chicken seller in the past and didn’t make much profit so he felt intense pressure up to depression.
But it began to change in 1930 when he started cooking fried chicken in carbine and it became very popular among the public. Later in 1939, Sanders made his own fried chicken recipe because it uses a number of interesting varieties of spices and he has his own way of managing the processed taste.
This made Sanders subsequently receive an award from the local governor in the form of a Kentucky colonel. The franchise was founded in 1955, where earlier Sanders had travelled from america to Canada and submitted his belongings. No wonder many investors after that showed interest in investing in Sanders’ business.
The KFC National Training Center was opened in 1978 after large investments from entrepreneurs such as Jack Massey and John Brown Jr. Unfortunately, 2 years later, in 1980, Harland Sanders passed away, which became the most sad news, especially since the development of his work at the time was huge.
Benefits of KFC in terms of products and services
If you look at its long history, it’s no surprise that this franchise has so many advantages, one of them being that it’s easy to find outlets. Now we can’t find an outlet in a big city. But there must be many more outlets in every big city where the distribution can be very equitable.
We can see examples in large cities such as Jakarta, Bandung, Surabaya or Semarang. There are several buffer cities in a big city, each of which must have a KFC restaurant. So, you don’t have to go to the city center or province because it’s more affordable than home.
Especially now delivery services can be used quickly and cheaply without any hassle. You can call 14022 directly and if you don’t know the menu, you can ask the employee taking the phone. Please note that the service numbers for delivery and customer service are not the same.
For all these outlets, they also have the best facilities so that even if there are people out there who sometimes complain to the KFC call centre, it doesn’t matter. In general, the complaints of issues are only in the form of service or lack of food from the employees. But if other facilities such as places to eat or playgrounds are too much.
You can make the best use of the room in the restaurant as most of the outlets are so spacious that the arrangement is convenient. In addition, in terms of cleanliness, it should be given priority, especially for employees who have cleaning duties. They have been well trained to have experience in maintaining the cleanliness of each restaurant gap as per the SOP.
Another advantage is that it can now be used as a coffee place, not just for food stopovers. This happens due to the emergence of the fresh restaurant, KFC coffee, which usually looks similar to the cafes. You can find a room with a mini bar that is very comfortable.
How to complain to KFC call centre in case of any problem
Any company or restaurant will definitely receive input or suggestions and complaints from its customers, including KFC. But we should not give it carelessly despite criticism and complaints in it. There is a separate adab in giving complaints, one of which is that complaints and suggestions should be in accordance with the facts.
If you are not aware of the facts of the subject being criticized, first contact or complain to the KFC call center . You can call their customer service phone number, which 08071677777. If it becomes busy even if you think you have been contacted, you can only send a complaint via email email@example.com .
If the service or food results are not satisfactory you can enquire about them. But you have to find the best time to do this, especially if the complaints are too big. The usual type of complaints, however, can be done as usual, but should be patient in calling the CS or receiving their email reply.
A complaint to the KFC call centre can also be made directly through their main website. The customer should fill in various fields in the form of data along with what the comments are. You can fill all these areas with your own opinions, don’t fill in as you have heard the news from others.
Furthermore, if you receive a reply from the company admin, it should be well received. His name gives criticism or complaints and one must be absolutely prepared to implement the advice given. This advice is usually in the form of positive feedback so that it benefits both consumers and companies. So, furthermore, no party will be harmed but everything will be profitable.
Alternatives to criticism except to complain to KFC call centre
If you can’t submit a complaint using a phone number and email, you can try @kfcindonesia through their social media like @KFCINDONESIA Twitter and Instagram. By delivering through social media, you need to know how to deliver it correctly. Especially social media is a repository of frauds and various fake news.
In fact, even if you give advice or complaints, if you actually cheat, it can lead to criminal punishments. While complaining to the KFC call centre, try not to use provocative language. This language can be encouraging in a particular incident or situation, if the company considers it to be unkind, the answer to the whistleblower can be life-threatening.
In addition, it is also imperative to understand what issues you are willing to criticize or complain about. Moreover, criticism through social media should be in the form of facts, if it is in the form of opinion, it is considered fake. Moreover, the content can be negative, so that it can harm a party between customers and restaurants.
Therefore, complaints received to the previous KFC call center should first be thought of over and over again. Consider what are the good and bad effects if you criticize one from the restaurant. If it has good intentions, it should immediately be sent for a common purpose.
Maintaining courtesy and courtesy is the last key in expressing opinions, criticisms or suggestions through social media. Moreover, we come from Indonesia, where two qualities or characteristics should always be possessed. While he understands that criticising does not violate the law, the delivery should not go against the law.
We already know what the benefits of this restaurant, which is famous for its floured chicken products, look like. If you find food with poor service or bad taste, you can immediately send criticisms and suggestions. If you’re going to complain to the KFC call centre, you still have to maintain decorum.