Danamon call centre service options for customers
If you become a customer with Bank Danamon, you must know the Danamon calling center, and a large company like Danamon has a service. The service was made for customers who wanted to contact bank representatives directly, whether they had information, explanations, complaints, or problems.
Of course, customers need information about rules, regulations, regulations and other conditions in every process. In the meantime, complaints or criticism cannot be separated from the service.
Additionally, the bank may have encountered problems in all its businesses, but as a professional financial institution, Danamon is preparing feedback and communications services with customers. It is also very open when its customers submit suggestions for criticism of the responses: the role of the Dnamon Calling Center here is to provide the best service for the customer service.
But if you look at the effectiveness of the reports provided by the media, it is very effective and effective because you can consult and communicate directly with customer service activities, as well as easy to understand in explaining or responding to it.
Danamon Calling Service for Customers
Below are some Darnamon call centres that can be contacted by customers.
When you need communication with the bank, if you live in Indonesia you can do so via the Danamon Call Center / 1500090. Meanwhile, if you are a territory outside Indonesia, Contact us at 021 2354 6100, and to obtain this service, you must provide telephone data costs, even though the value is very different from communicating with others.
However, given the effectiveness of these media reports, it is highly effective and effective because you can consult and communicate directly with customer service activities, as well as easy to understand in explaining or responding to it.
- Interactive audio response
In addition to using credit to communicate with customer service, interactive Voice feedback can be used.This service is the philosophy facing its customers It is an attempt by Bank Darnamon to solve the pains, since the problem or information needed for this work must be ensured, so it is appropriate to use the code.
You can use code 211 while using 212 for credit cards about the problem of blocking credit cards. balance information Code 221; 222 codes to describe an account video problem; and you can also change the phone pole using 225 short phones.
220 consultations can be used by direct conversation, and 232 can be used to obtain information about both visas and Master cards. The advantage of maintaining efficiency is because it is briefly and clearly stated, and there is no need to make a big nostalgia.
- Hello Danamon
Hello Dnamon Service is available 24 hours for customer consultation requirements. Hello Dnamon is available to customers and non-customers For those who want to be customers, you can request information related to the rules and other basic information.
While using GSM to use this task, please 1500090 677777 number three. If you would like to add a file, you can go to an email firstname.lastname@example.org
Other options get customer service
Below are some customer service options to choose from:
- Web Question
If you don’t want to use too much debt, another option is to use webmail. You need personal information to use Nanamon calling center services . However, the bank points It guarantees that the security of the data is not spread to other people. The data required when making this transaction is the email address of the cell phone number and the information you want to transmit It is the name.
Please follow Bank Darnamon’s rally for Facebook social media because the bank’s In If you’re using @mydanamon a link in the meantime, Danamon Indonesia, PT Bank, You can contact them via Tbk.
After you’ve sent all the information, await feedback from the customer service, but the disruption to this service is that the answers provided by the customer service are taking quite a long time, so if you need information or faster service, you recommend using other media.
- Social Media
If you are very active on social media, you can also use social media to connect with nanamon call centre services. The benefits of service are also relatively easy. For consultation on transactions or non-transactions to cont @hellodanamon act the service used by Twitter In the meantime, if you need information about events, please @danamon.
If you use Facebook, follow Bank Danamon’s fanpage. If you use the Instagram application, use @mydanamon LinkedIn, PT Bank Danamon Indonesia, You can contact them via Tbk.
In addition to excessive costs and convenience, using social media to contact customer service takes longer than to get a response from customer service. It is better not to use this service if you urgently need it.
But you can use the Dingtone application to overcome it. Services are provided directly to Danamon Call services. This account gives customers 5 minutes free to contact.
If you want a more detailed and easy-to-understand explanation, you can contact the nearest bank Danamon office directly. However, if you want to make a deal, you support this step. If you want to file a complaint or get information, you can do it remotely.
Complaints Flow KeyBank Dnamon
After the customer has filed a complaint in the various ways mentioned above, the bank first sees the requirement; if it can be completed by then , customer service will provide direct advice.
But if the problem is serious, Darnamon’s staff will try to resolve it for 20 days. this because they will communicate it directly to the other party The case is required: normally, this process is submitted to third parties cooperating with Bank Danamon and those requiring further research.
Staff will then inform them of the findings or actions, and if they feel they have taken longer, they will send it to the customer, and if the actions taken by the bank can solve the problem, the problem can be solved.
However, if the bank cannot fix the problem, it can apply for facilities to the BI or the OJK. 1500 131 contacts can be used to apply to BI. You can cont email@example.com act OJK at 1000 655 regarding firstname.lastname@example.org applications. If you would like to contact them by email, please send an address and a complaint.
Requirements for presenting problems with Bank Danamon to OJK / BI
However, to file a complaint with BI and OJK, there are requirements that customers must meet.One of them is the customer Many filed complaints and tried to get action from Bank Darnamon.There is no agreement between Darnamon Bank and the customer.
Another condition: the problem facing Bank Darnamon and the customer in the country where there isn’t a formal decision or is still in the process of being resolved Ultimately, if the losses experienced by customers peak at 5,000 million rupiah, this work will be supported.
Do not forget ethics when communicating with Daniel’s calling centers using the above techniques; express your complaints, criticisms, and suggestions well and clearly; if you do not have a satisfactory answer, reply until you know it clearly.
Don’t forget your position in the face of legal issues- is the bank or you? If found, the evidence can be firmly prepared, so before arriving at the OJK or BI, it can be finished properly at the Darnamon Call Centre.